Branch believes in making great office furniture products which stand the test of time. The Branch Warranty provides two (2) to ten (10) years of warranty protection on new products purchased from Branch, except in certain instances, as indicated in our full policy. All warranty periods begin from the date of delivery.

Need to file a warranty claim? Visit our warranty portal and fill out our brief form. We'll get back to you ASAP with a proposed solution!

The warranty

Our furniture is designed and manufactured to the highest standards, but things happen. We’ll happily replace furniture which malfunctions. Some of our furniture is covered for ten years, or nearly twice the length of a typical office lease.

What’s not covered by the warranty

• Damage caused by any non-standard office activities;
• Discoloration of materials caused by stains, soiling, inks, or dyes;  
• Surface color changes or discolorations caused by light/sunlight exposure, heat exposure or aging;
• Failure resulting from normal wear and tear;  
• Textile pilling;  
• Natural wood grain variations;
• Damage caused by writing instruments or sharp objects;
• Damage caused by loading furniture above its weight capacity;  
• Damage caused by improper installation, except where installation was completed by Branch or a Branch authorized installation partner;
• Items manufactured or branded by third parties, including computer monitors and keyboards;
• Items that have been exposed to non-office environments (e.g. warehouse or outdoor exposure).

Warranty length exceptions

• Ergonomic Chair, Verve Chair: 7 year parts and components warranty
• Bistro Chair, Daily Chair, Guest Chair, Task Chair: 5 year parts and components warranty
• Elevate Chair: limited lifetime warranty from Eurotech. See here for details.
• Cafe Chair: 2 year warranty
• Fabrics (all furniture): 3 year warranty
• Standing Desk motor and electrical components: 3 year warranty  
• Branch Panels: 2 year warranty
• Accessories and Peripherals: 1 year warranty