At Branch, we offer three delivery options based on the type of product and your preferences. Whether you're looking for a convenient, hands-off experience or a simple freight delivery, we’ve got the right solution for you.

Everyday Parcel Shipping

For orders over $90, Branch offers free shipping across the continental US and Canada via standard parcel carriers. Orders under $90 or specifically noted otherwise are subject to a flat-rate fee of $9.

• Processing & Shipping: In-stock orders are processed and shipped within 1-5 business days, excluding weekends and holidays. If an item is pre-ordered or backordered, the estimated shipping time will be displayed at checkout and in your order confirmation email.

Freight/LTL

For larger items and bulk orders, Branch provides Freight Delivery at no extra cost. Your items will be securely packaged and shipped curbside via a trusted freight partner.

• What’s Included: Freight Delivery does not include assembly or placement. Products will be delivered curbside, or to a loading dock if available, leaving you responsible for moving the items to your desired location.
• Availability: Available nationwide, this option works for both residential and commercial settings. While many large B2B products may require White Glove service, Freight Delivery is a cost-effective alternative for those with their own installation resources.
• Shipping Time: Expect delivery within 10-15 business days for Freight/LTL shipments.

Freight Delivery typically involves organizing items on a pallet for shipment to reduce damage and ensure smooth delivery. Upon arrival at the local hub, you may receive a call or email to schedule the final delivery.

White Glove

For a more seamless delivery experience, Branch offers White Glove Delivery. This service includes assembly, placement, and removal of all packaging debris, ensuring your furniture is ready to use upon arrival.

• What’s Included: Our White Glove partners handle the entire process from start to finish, and you’ll have a dedicated point of contact at Branch to guide you every step of the way.
• Product Eligibility: White Glove service is mandatory for certain B2B products (such as tables and benching systems) and can be added to orders over $2,000.
• Delivery Zones: Our White Glove service is available in major metropolitan areas. Reach out to us at hello@branchfurniture.com with your zip code to confirm if we serve your location.
• Shipping Time: White Glove orders are typically delivered within 20-25 business days.

Transit Times

Delivery timelines are estimated based on product availability and shipping method:

• Parcel (UPS): 5-7 business days
• Freight/LTL: 10-15 business days
• White Glove: 20-25 business days

Exceptions:

• West Coast: Add 5 business days
• Large Orders (>$50,000): Add 5 business days minimum
• Remote Areas: Additional lead times apply. Contact us at hello@branchfurniture.com for details.

Terms & Conditions

• Cancellations & Edits: For freight or White Glove orders, contact us within 24 hours of placing your order for edits or cancellations.
• Delivery Outside of Business Hours: Additional fees may apply for deliveries outside standard hours (before 8am or after 6pm). Contact us for more details.
• Warranty & Returns: For information on warranties, visit our Warranty Page. Shipping and installation fees are non-refundable. Returns for freight or White Glove orders may incur a 20% restocking fee.

For any questions or more information, please reach out to us at hello@branchfurniture.com.