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Frequently Asked Questions

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Orders, Shipping & Tracking

How do I cancel or edit my order?
Can I change my shipping address after ordering?
How can I track my order?
How can I expect my products to arrive?
Where do you ship? Do you ship internationally?
What if I’ve received part of my order, but boxes appear to be missing?
What should I do if my order says it’s delivered but I haven’t received anything?
Can I ship to a freight forwarder, third-party package manager, or locker?

Assembly & Product Information

Where can I find your assembly guides?
Where can I find measurements or spec sheets for your products?
Do you offer taller cylinders or different wheels or feet for your chairs?
Why do some of your products have a Prop 65 warning?
Can I get help adjusting my chair to my body?
Can I see your products in person before I buy them?
Is my Verve Chair compatible with the Verve Headrest?

Offers and Discounts

How do I use a coupon code?
Can I use more than one coupon code?
Do you offer trade discounts for designers, architects, etc?
How can I indicate that I am tax exempt on my order?

White Glove Delivery and LTL Shipping

What is white glove delivery and what can I expect?
What are your white glove delivery service areas? (USA and Canada)
What is freight/LTL delivery and what can I expect?
How do I know if my order will ship via freight/LTL?

Returns and Exchanges

What is your returns and exchange policy?
How do I start a return?

Warranty Policy

What is your warranty policy?
How do I make a warranty claim?