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Frequently Asked Questions

Need help? We're available to answer your questions over email or on live chat between 9am-6pm ET.


Can I see the furniture in person before I buy?
Where do you ship?
Can I schedule my white glove delivery on a specific date?
Are shipping, assembly and space planning included?
How long will shipping take?
How will my products arrive? What can I expect?

Product and Stock

What products do you offer?
Why do some products take longer to ship?
What are the dimensions of each piece?
Are your products compliant with safety regulations?
Where can I find assembly guides?
How do I assemble Branch furniture?

Payment and Financing

What forms of payment do you accept?
Can I finance my order?

Warranty and Returns

What is your return policy?
What is Branch Flex?
Will I get store credit if I use Branch Flex?
What is your warranty policy?