FAQ | Frequently Asked Questions | Branch Office Furniture

Frequently Asked Questions

Need help? We're available to answer your questions over email or on live chat between 9am-6pm ET.

Orders

Can I see the furniture in person before I buy?

Absolutely. If you're based in NYC or Toronto, we encourage you to make an appointment to stop by our local showrooms. If you're not in NYC, we're happy to conduct a video walkthrough of our showroom to answer any questions about our products.

Where do you ship?

We ship our eligible direct-to-consumer furniture anywhere within the continental United States and Canada.

For commercial products and enterprise orders, we offer white glove installation and Branch Flex service in 30 metro areas: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, DC Metro, Florida, Georgia, Illinois (Chicago metro), Massachusetts, Maryland, Michigan (Detroit metro), Mississippi, New Hampshire (Manchester metro), New Jersey, New York, North Carolina, Ohio, Oregon, Ontario CAN, Pennsylvania, South Carolina, Tennessee (Nashville metro), Texas, Utah, Virginia, Washington, Wisconsin (Milwaukee metro). See below for a map of our white glove coverage area:

Branch Coverage Area

Can I schedule my white glove delivery on a specific date?

When you place a white glove order, our delivery partner will reach out to get your preferred date. For corporate orders, we'll take care of everything, including connecting with your landlord or building facilities manager to make sure we have everything we need to get you set up on time.

Are shipping, assembly and space planning included?

We offer all-inclusive white glove service on desks, conference, lounge and collaboration furniture, concierged by a Branch Captain, for all enterprise orders within our service areas. We'll take care of everything, from space planning and insurance to coordinating with your landlord and installation. Branch Flex, our trade-in service for used Branch furniture, is free for qualifying products made by corporate customers within a Branch service area.

How long will shipping take?

You can find our shipping timelines on our product pages. If you have any questions about a particular product please contact hello@branchfurniture.com. Once your item has been shipped you will receive an email and tracking information so you can keep a close eye on your delivery.

Note as of September 2021: We do our very best to provide accurate shipping times with the information given, but over the past few months, our team has experienced shipping delays across the global supply chain. Some of the reasons for the delays include: inland port congestion, container availability, chassis shortages, labor strikes, natural disasters, and pandemic-related problems overseas. If we experience a delay, we'll always keep you updated with the latest shipping date for your order.

Enterprise orders are scheduled based on your needs, and can be delivered and installed in our service areas as soon as 5-15 business days. Larger orders may take additional time, and products that are not in stock may take longer to ship.

How will my products arrive? What can I expect?

If you're eligible for white glove installation with a qualifying order in a Branch service area, we'll connect you with a Branch Captain who will be your single point of contact for your furniture installation. Your Captain will coordinate with the relevant person on your team to arrange delivery, unboxing and assembly at the time that works best for you. If you aren't in a Branch service area, we'll ship your order through ground or freight shipping, depending on size. Filing cabinets and credenzas come assembled in their box, chairs and accessories come in a single box, and individual desks arrive in two boxes.

Product and Stock

What products do you offer?

Right now, Branch sells workstation, collaboration and lounge products: a standard and standing desk, quad and sixtop benching, office chairs, pedestals and a credenza, conference tables, and bistro table and bar stools. We also sell accessories for our furniture, like privacy panels, in-desk power and wire organizers. We're expanding our furniture line quickly. If you like our furniture and wish we sold something else, we'd love to hear from you—there's a good chance we can help.

Why do some products take longer to ship?

We limit our customization options so we can carry more items in inventory and ship them fast. If you order a colorway or option that we don't have in stock, we'll make it to order with our overseas manufacturing partner, which takes longer to ship. We'll always let you know when to expect your furniture.

What are the dimensions of each piece?

The dimensions of each of our furniture items can be found on the relevant product page. Contact us on over email or chat if you have questions about packaged dimensions.

Are your products compliant with safety regulations?

The health and safety of our customers is always our priority. To address this critical responsibility, we adhere to the following standards:

Branch products undergo rigorous testing for safety and durability. We conduct in-house tests and work with third-party labs to make sure that our products are safe for your home and family.
Only a few of our items require Prop 65 labels at this time, including our Ergonomic Chair and Task Chair. We conduct testing of new products to confirm compliance and assess the need for these warning labels on a case-by-case basis.
Wood composites like MDF and plywood may have small traces of formaldehyde in them, however, our products are tested to comply with the laws and regulations in place for consumer safety standards.
As a general principle, we are careful not to add unnecessary chemicals to our products during manufacturing.

If you have questions about our compliance with any specific regulation or guideline, don't hesitate to reach out to our customer support team!

What are the dimensions of each piece?

The dimensions of each of our furniture items can be found on the relevant product page. Contact us on over email or chat if you have questions about packaged dimensions.

How do I assemble Branch furniture?

If your order isn't eligible for white glove installation, it's still easy to put together Branch furniture by yourself. Excluding our benching products, every piece of Branch furniture can be assembled by a single person—the filing cabinet and credenza ship assembled—and comes with all necessary tools. Full assembly instructions are included with your order.

Payment and Financing

What forms of payment do you accept?

For online orders, our preferred form of payment is credit card: we accept Visa, MasterCard, Discover and American Express. We also accept Paypal and Amazon Payments. If you're placing a large enterprise order, please get in touch with a Branch Expert and we can offer alternatives including wire transfer.

Can I finance my order?

We've partnered with Affirm to offer instant financing for Branch furniture, to be paid in fixed monthly installments over 3, 6 or 12 months. Click on the Affirm link on any product page to learn more! For financing of large and corporate orders, contact our sales team.

Warranty and Returns

What is your return policy?

With the Branch Worry-Free Return Policy, all Branch furniture is eligible for return within 30 days of delivery when undamaged and in original packaging. Just pay return shippping! Our full return policy is can be found here.

What is Branch Flex?

If you're a corporate customer based in a Branch service area, we'll pick up old Branch furniture free of charge. Depending on its condition, we'll even give you credit toward your next purchase with Branch. Learn more about Branch Flex here, and contact us to schedule a pickup.

Will I get store credit if I use Branch Flex?

If you're a corporate customer of Branch, depending on the age and condition of your furniture, you may be eligible for credit toward your next purchase when you use Branch Flex. We'll conduct a quick assessment and let you know whether you're eligible for credit prior to pickup.

What is your warranty policy?

With certain exclusions, Branch furniture is backed by a ten year warranty. Our full warranty policy is here.