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Frequently Asked Questions

Need help? We're available to answer your questions over email, on the phone, or on live chat between 8am-8pm ET.

Orders

Can I see the furniture in person before I buy?
Absolutely. If you're based in the NYC area, we encourage you to make an appointment to stop by our showroom in NoMad. If you're not in NYC, we're happy to conduct a video walkthrough of our showroom to answer any questions about our products.
Where do you operate?
Can I schedule my delivery on a specific date?
Are shipping, assembly and space planning included?
How long will shipping take?
How will my products arrive? What can I expect?

Product and Stock

What products do you offer?
Why do some products take longer to ship?
What are the dimensions of each piece?
How do I assemble Branch furniture?

Payment and Financing

What forms of payment do you accept?
Can I finance my order?

Warranty and Returns

What is your return policy?
What is Branch Flex?
Will I get store credit if I use Bureau Flex?
What is your warranty policy?