Everyday Shipping Policy

We offer complimentary shipping in the continental US and Canada.

We aim to process and ship in-stock orders within 1-5 business days, excluding weekends and holidays. Once you purchase a Branch product, you’ll receive an order confirmation email. If you are looking to make a change to your order you can cancel any in-stock order within 1 hour of it being placed via your confirmation email. Please contact our customer support team immediately if you are having any issues. Once an order has been processed we can no longer cancel your order including any edits and all requests will be treated as a return. View our return policy here.

You’ll receive an additional email with your tracking information as soon as your order has been shipped. While the vast majority of orders ship within our estimated time frame, please note that UPS and FedEx (our main parcel delivery providers) can suffer from delays in rare cases. In the unlikely event that we experience any delays in fulfilling your order, the Branch Support Team will reach out with the most accurate timeline to make sure you’re in the know.

In the event a product is backordered or available for pre-order, we will list the estimated ship date on the product page and during checkout. We do our best to estimate shipping dates, but backorder shipping timelines are subject to change. We collect payment for pre-orders at checkout to save your spot in line, but you can cancel your order and receive a full refund at any time before it ships. For updates on your pre-order, reach out over chat or through our Contact page.

Changing Your Shipping Address After Ordering

It is the customer's responsibility to make sure they input the correct address at checkout. If you need to update your shipping address please immediately reach out to our support team at hello@branchfurniture.com, or use the self-serve address change feature that can be found on your order confirmation screen, and in your confirmation email for 1 hour after placing your order. If you need to make any changes after this time, please reach out to us as soon as possible and we will do our best to accommodate your request.

If your order has already shipped, we recommend signing up for a free UPSmyChoice Account to gain more control over your delivery and update your shipping location. If the order is delivered to an incorrect address that was entered at the time of order, we are unable to assist and you will need to make arrangements to retrieve it from the incorrect address.

Our Shipping Partners

FedEx and UPS are our primary carriers for our chairs and desks. Please keep in mind that Branch isn't in control of delays or issues incurred by local couriers. In the event of any shipping-related issues please reach out to us via our Contact page as we are more than happy to help. Note that we have to wait up to five (5) business days from the date of the reported issue before making a claim with the carrier. This waiting period allows for a reasonable timeframe within which any potential delivery delays or issues can be resolved by the carrier or local courier.

Large Orders

If you place a large order (more than 8 desks or 20 chairs) and don't select white glove service, we usually fulfill through a LTL freight provider to minimize transit issues and reduce the risk of shipping damage. Lead times for freight orders vary, but usually take between 10 and 15 business days. We'll let you know in your confirmation email if your order is being shipped via freight. Contact us if you have questions!

Shipping to PO Boxes

We're unable to ship to P.O. boxes. Please reach out with any questions or concerns.

White Glove Delivery

Want to furnish your office without lifting a finger? We offer White Glove Delivery from our door to yours in most major US and Canadian markets. Schedule your preferred date and one of our partners will handle delivery, assembly, and removing all packing materials.

For corporate orders, we'll take care of everything: including designing your space, coordinating with your landlord or building facilities manager and handling assembly.

Contact our support team to learn more about home white glove or corporate furnishing services.

Note that some of our products can only be shipped with white glove service, including our L-Desk, Credenza, conference tables and all work benching. Our minimum order threshold for white glove delivery is $2,000.

For more information, you can visit our Shipping and Delivery Options page.

Freight Forwarders, Off-Site Package Managers & Third Party Package Lockers:

If a freight forwarder, off-site package management or third party package locker is used, the following terms will apply:

Branch won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to the freight forwarder, off-site package management or third party package locker. This means that Branch isn’t able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, off-site package management or third party package locker.

You should instruct the freight forwarder, off-site package management or third party package locker to refuse goods that arrive damaged, and goods lost after being received by them will be your responsibility.