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Shipping

A Shipping Note From Branch

It's been an exciting but challenging time to ship millions of pounds of furniture around the world. During the past few months, Branch is one of many brands (including folks like Nike and Lululemon) that has faced severe delays across our supply chain. It's taking longer than ever to get products from our manufacturers to our warehouse, and then to your door.

Some of the underlying reasons include the availability of shipping containers, congestion at our maritime ports, chassis shortages affecting the semi trucks that carry products around the country, and continuing pandemic-related restrictions overseas.

We're doing our best to share the most accurate shipping times we can based on the latest information from our logistics partners. We also add a buffer to our estimated shipping times to account for uncertainty in the current situation. But we've experienced a number of unexpected delays over the past few months, and though extended delays are unlikely, we want to let you know that your order may arrive later than expected.

How much later? When a delay occurs, it will likely be a few days to a week. While we anticipate on-time arrivals for in-stock items and most backorders, we sincerely appreciate your understanding as we wait for supply chains to normalize around the world. If you have a time-sensitive or corporate order, order early or reach out to get our latest information on availability. You can always cancel an order that has not been processed for a full refund if a delay doesn't work for you.

Be assured that we'll communicate any delays as they arise, and our Branch Support Team (friendly people based right here in the US and Canada) will continue to do everything we can to get your order to you as soon as possible. For those curious, we've shared a couple news stories below with more information about what's going on. We can't wait to get you seated!

Sincerely,

Greg (CEO and Co-founder of Branch)

What's Going On With Shipping?

NEW YORK TIMES - SEPTEMBER 2021

The World Is Still Short Of Everything

TIME MAGAZINE - SEPTEMBER 2021

Why Is Everything More Expensive Right Now? Let This Giraffe Explain

Shipping Policy

Everyday Shipping Policy

Unless otherwise marked at checkout, all Branch products ship for free!

We aim to process and ship in-stock orders within 1-3 business days (excluding weekends and holidays). Once you purchase a Branch product, you will immediately receive an order confirmation email which will be followed by another email with tracking information as soon as your order has processed and shipped. If we experience any delays in fulfilling your order, your Branch Support Team will reach out with the most accurate timeline to ensure you are in the know.

In the event a product is backordered or available for pre-order, we will list the estimated ship date on the product page and during checkout. Backorder shipping timelines are subject to changes as we do our best to estimate the shipping date. We collect payment for pre-orders at checkout to reserve your spot in line. For updates on your pre-order, reach out at hello@branchfurniture.com.

Our Shipping Partners

FedEx and UPS are our primary carriers for our chairs and desks. Keep in mind that Branch isn't in control of delays incurred by local couriers. That said, we understand the frustrations caused by delays on items in transit, so reach out to us at hello@branchfurniture.com if your product is stuck or hasn't arrived, and we’ll work to help resolve the issue.

Shipping to PO Boxes

We're unable to ship to P.O. boxes. Please reach out to us at hello@branchfurniture.com with any questions or concerns.

White Glove Delivery

Furnishing a large or corporate office? In most major markets around the US and Canada, we offer White Glove Delivery from our door to yours. Schedule your preferred date and our team will take care of delivery, assembly, and removing all packing materials. For corporate orders, we'll take care of everything, including connecting with your landlord or building facilities manager to make sure we have everything we need to get you set up on time. Contact our support team to learn more about home white glove or corporate furnishing services.