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Shipping

Shipping Policy

Everyday Shipping Policy

Unless otherwise marked on the product page or checkout, enjoy free shipping on Branch products!

We aim to process and ship in-stock orders within 1-3 business days, excluding weekends and holidays. Once you purchase a Branch product, you'll receive an order confirmation email. You'll then receive another email with tracking information as soon as your order has processed and shipped. In the unlikely event that we experience any delays in fulfilling your order, the Branch Support Team will reach out with the most accurate timeline to make sure you're in the know.

In the event a product is backordered or available for pre-order, we will list the estimated ship date on the product page and during checkout. We do our best to estimate shipping dates, but backorder shipping timelines are subject to change. We collect payment for pre-orders at checkout to save your spot in line, but you can cancel your order and receive a full refund at any time before it ships. For updates on your pre-order, reach out over chat or through our Contact page.

Our Shipping Partners

FedEx and UPS are our primary carriers for our chairs and desks. Keep in mind that Branch isn't in control of delays incurred by local couriers. That said, we understand the frustrations caused by delays on items in transit, so reach out to us over chat or on our Contact page if your product is stuck or hasn't arrived, and we’ll work to help resolve the issue.

Large Orders

If you place a large order (more than 3 desks or 10 chairs) and don't select white glove service, we usually fulfill through a LTL freight provider to minimize transit issues and reduce the risk of shipping damage. Lead times for freight orders vary, but usually take between 10 and 15 business days. We'll let you know in your confirmation email if your order is being shipped via freight. Contact us if you have questions!

Shipping to PO Boxes

We're unable to ship to P.O. boxes. Please reach out with any questions or concerns.

White Glove Delivery

Want to furnish your office without lifting a finger? We offer White Glove Delivery from our door to yours in most major US and Canadian markets. Schedule your preferred date and one of our partners will handle delivery, assembly, and removing all packing materials.

For corporate orders, we'll take care of everything: including designing your space, coordinating with your landlord or building facilities manager and handling assembly.

Contact our support team to learn more about home white glove or corporate furnishing services.

Note that some of our products can only be shipped with white glove service, including our L-Desk, Credenza, conference tables and all work benching. Our minimum order threshold for white glove delivery is $2,000.

Freight Forwarders, Off-Site Package Managers & Third Party Package Lockers:

If a freight forwarder, off-site package management or third party package locker is used, the following terms will apply:

Branch won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to the freight forwarder, off-site package management or third party package locker. This means that Branch isn’t able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, off-site package management or third party package locker.

You should instruct the freight forwarder, off-site package management or third party package locker to refuse goods that arrive damaged, and goods lost after being received by them will be your responsibility.