Everyday Shipping Policy
Unless otherwise marked at checkout, all Branch products ship for free!
We aim to process and ship in-stock orders within 1-3 business days (excluding weekends and holidays). Once you purchase a Branch product, you will immediately receive an order confirmation email which will be followed by another email with tracking information as soon as your order has processed and shipped. If we experience any delays in fulfilling your order, your Branch Support Team will reach out with the most accurate timeline to ensure you are in the know.
In the event a product is backordered or available for pre-order, we will list the estimated ship date on the product page and during checkout. Backorder shipping timelines are subject to changes as we do our best to estimate the shipping date. We collect payment for pre-orders at checkout to reserve your spot in line. For updates on your pre-order, reach out at firstname.lastname@example.org.
Our Shipping Partners
FedEx and UPS are our primary carriers for our chairs and desks. Keep in mind that Branch isn't in control of delays incurred by local couriers. That said, we understand the frustrations caused by delays on items in transit, so reach out to us at email@example.com if your product is stuck or hasn't arrived, and we’ll work to help resolve the issue.
Shipping to PO Boxes
We're unable to ship to P.O. boxes. Please reach out to us at firstname.lastname@example.org with any questions or concerns.
White Glove Delivery
Furnishing a large or corporate office? In most major markets around the US and Canada, we offer White Glove Delivery from our door to yours. Schedule your preferred date and our team will take care of delivery, assembly, and removing all packing materials. For corporate orders, we'll take care of everything, including connecting with your landlord or building facilities manager to make sure we have everything we need to get you set up on time. Contact our support team to learn more about home white glove or corporate furnishing services.