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Chat with us

The fastest way to get in touch: send a quick video or voice note showing us what you need help with!

Prefer email? You can reach us at hello@branchfurniture.com

More Ways to Connect With Us

Ergonomic Consult

Maximize comfort and productivity with a personalized ergonomic consultation. Our experts offer professional insights on creating a setup to maximize both comfort and efficiency.

Showroom Tour

Step into our showroom for a hands-on look at our designs. Our team is here to walk you through options that fit your vision, providing guidance on everything from style to function.

Virtual Tour

Can’t make it into our stores? A Virtual Tour is the next best thing. Whether you need recommendations or just want a closer look, our experts are here to help.

Our Promise to You

EFFICIENCY

We take the hassle out of sharing your needs so you can get back to work.

COMMUNICATION

We strive to provide exceptional customer support — you can expect a response from our team within 24 hours.

PERSONALIZATION

We’ll connect you with the best suited expert, providing the fastest resolution.

Frequently asked questions

How do I track my order?

While you will receive updates on your order status via email, you can also check out our tracking page by clicking here. Note that you won't be able to track your order until you receive a shipping confirmation email from us.

Simply enter your order number, and you can find useful information such as the current location of your order, and additional tracking numbers if you've ordered multiple products.

*Please note that our desks ship in either 2 or 3 boxes. You can visit UPS's website and click the '1 of # piece shipment' link at the top of the page to see the status of each box.

Where can I find your assembly guides?

All of our shipments contain a QR code which you can scan to access a digital copy of your assembly instructions. You can also find PDF and video assembly instructions for most products on our assembly page here.

If you are looking for assembly guides for enterprise or benching products, reach out to us by filling out our contact form here, or over live chat 9AM - 6PM EST Monday - Friday and we'd be happy to share them!

Can I see your products in person before I buy?

You can test our products in our flagship showrooms in both NYC, and Toronto. Our showrooms are by appointment only, and you can schedule your appointment by clicking here.

If you can’t make it in person, we also offer virtual showroom tours where we can go over all of your questions over a quick 15-minute video call!

What is your return and exchange policy?

Returns Policy

Need help with returns? Visit our dedicated returns page here to find out more about our policy, as well as initiate a return if needed.

Exchange Policy

We do not offer exchanges at this time, so you would need to initiate a return with us by visiting our returns page here. All returns would fall under our return policy and would be subject to the costs of return shipping (unless we are notified of any damages within 3 days of receipt).

Do you offer trade discounts for designers, architects, etc.?

We do offer a Trade Program for qualified professionals! In order to get set up in our system, fill out our trade application here. Once your form is submitted, our team will reach out within 1-2 business days.

You can also send a quick email to trade@branchfurniture.com instead if you prefer. In order to assist you as quickly as possible, make sure to provide proof that you are part of a trade (business card, business license, or accreditation), and let us know what types of items you are looking to purchase, their colors, quantities, and your shipping location.

Schedule a tour

147 W 26th St, 3rd Floor, New York, NY 10001

Our showroom is located in NoMad, near the heart of Manhattan. Convenient to every subway line, the closest stop is 23rd Street, or 28th Street is a few blocks away.

As a flagship showroom, we've got the majority of Branch products here, including our chairs, desks, accessories, workplace collections, and more.

BOOK A TOUR

385 Adelaide St W, Suite 200, Toronto ON M5V 1S4

Our showroom is located in Toronto's downtown Fashion District and close to major TTC streetcar routes across Queen, King or down Spadina and Bathurst.

As Canada's flagship showroom, we've got the majority of Branch products here, including our chairs, desks, accessories, workplace collections, and more.

Book A Tour

Virtual Tour

Schedule a virtual tour with one of our experts to get your questions answered without leaving the comfort of your home!

We can answer questions about the entire Branch line of products including chairs, desks, accessories, workplace collections, and more.

BOOK A VIRTUAL TOUR

Let's work together

Get a quote, request a free space plan, check lead times for your area, or just learn more about our products!


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Or send us a quick note to sales@branchfurniture.com

Thank you for your interest!

A Branch Expert will get in touch sooner than you can say space plan. Want to learn more about the in the meantime? Download our spec sheet below:

Download Spec Sheet

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