Branch Shipping Methods
At Branch, we offer three shipping methods. Your shipping method depends on the quantity and type of products you order, and the experience you prefer. Here's how it works:
- Parcel Shipping: Most orders ship via UPS or FedEx. Parcel shipping is free on orders over $90. A flat $9 fee applies to orders under $90 (or as marked at checkout).
- Freight (LTL) Shipping: For orders that exceed our bulk shipping thresholds, we ship curbside via a trusted freight partner at no extra cost. Items arrive securely packaged for you to bring inside and assemble. See details below.
- White Glove Delivery: One of our trusted partners handles delivery, assembly, placement, and removal of all packaging. Some B2B products can only be purchased with white glove delivery. Minimum order value and geographic restrictions apply. See details below.
Processing & Order Timelines
We process and ship in-stock orders within 1-5 business days, excluding weekends and holidays. Once you purchase, you’ll receive an order confirmation email.
If you want to change your order, you can cancel any in-stock order within two hours through the link in your confirmation email. Contact our support team immediately if you’re having issues. Once an order has been processed, we can no longer cancel or change your order, and all requests will be treated as a return. View our return policy here.
You’ll receive an additional email with tracking information as soon as your order ships. While the vast majority of orders ship within our estimated time frame, please note that UPS and FedEx (our main parcel delivery providers) can suffer from delays in rare cases. In the unlikely event that we experience a delay in fulfilling your order, the Branch Support Team will reach out with the most accurate timeline to make sure you’re in the know.
Changing or Canceling an Order
It is the customer's responsibility to ensure the correct address is entered at checkout. If you need to update your shipping address, reach out to our support team ASAP at hello@branchfurniture.com.
If you need to make any edits to your order, the best way is cancelling within the two hour grace period after placing your order.
If your order has already shipped, we recommend signing up for a free UPS My Choice account to gain more control over your delivery and update your shipping location. If the order is delivered to an incorrect address entered at checkout, we are unable to assist, and you will need to make arrangements to retrieve it from the incorrect address.
Pre-Orders & Backorders
In the event a product is backordered or available for pre-order, we will list the estimated ship date on the product page and during checkout. We do our best to estimate shipping dates, but backorder shipping timelines are subject to change. We collect payment for pre-orders at checkout to save your spot in line, but you can cancel your order and receive a full refund at any time before your backordered item ships. For updates on your pre-order, reach out over chat or through our Contact page.
Shipping Issues & Carrier Claims
FedEx and UPS are our primary parcel carriers for standard chair and desk shipments. Keep in mind that Branch isn't in control of delays incurred by local couriers. In the event of any shipping-related issues, reach out to us via our Contact page, and we are more than happy to help.
Note that we have to wait up to five (5) business days from the date of the reported issue before making a claim with the carrier. This waiting period allows enough time for the carrier or local courier to resolve any issues.
Freight/LTL
For larger items and bulk orders (ex. 8+ desks, or 30+ chairs, though the threshold varies and can be confirmed at checkout), Branch provides Freight Delivery at no extra cost. Your items will be securely packaged and shipped curbside via a trusted freight partner.
- What’s Included: Freight Delivery does not include assembly or placement within your building. Products will be delivered curbside, or to a loading dock if available. It is your responsibility to move the items to your desired location.
- Availability: Available nationwide, this option works for both residential and commercial settings. While we may recommend White Glove delivery for larger B2B products, Freight Delivery is a cost-effective alternative for those with their own installation resources.
- Shipping Time: Expect delivery within 10-15 business days for Freight/LTL shipments.
Freight Delivery typically involves organizing items on a pallet for shipment to reduce damage and ensure smooth delivery. Once your order arrives at our freight partner’s local hub, you may receive a call or email to schedule the final delivery. Please note that all items will be delivered curbside or loading dock via pallet.
White Glove Delivery
For the most seamless delivery experience, Branch offers White Glove Delivery. This includes assembly, placement, and removal of all packaging, ensuring your furniture is ready to use upon arrival.
- What’s Included: Our White Glove partners handle the entire process from start to finish, and you’ll have a dedicated point of contact at Branch to guide you every step of the way.
- Product Eligibility: White Glove service is mandatory for certain B2B products (such as tables and benching systems) and can be added to orders over $2,000.
- Delivery Zones: Our White Glove service is available in major metropolitan areas. You will see a White Glove rate at checkout if your cart is eligible, but feel free to reach out at hello@branchfurniture.com with your zip code to confirm if we serve your location.
- Shipping Time: Once shipped, White Glove orders are typically delivered within 15-25 business days.
