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Returns & Warranty

Rest easy with the worry-free Branch return and warranty policy, and enjoy unprecedented furniture flexibility as your team grows with our Flex program.


Worry-Free Return Policy

Extended Holiday Return Policy: We know gift giving isn't always easy. This holiday season please enjoy an extended return policy; any orders delivered between November 10th and December 15th can be returned up until January 15th.

Don't love your new Branch furniture? We’ve got you covered! First, feel free to reach out to us on email or live-chat for a complimentary ergonomic consultation; it can take up to three weeks to get used to your new work posture, and we'd love to help adjust your furniture for a better fit!

If you'd like to proceed with a return, like-new Branch products in their original packaging can be returned for a refund within 30 days of delivery. Just pay return shipping! Purchases above $2,000, including corporate office orders, are subject to a 20% restocking fee.

If you’ve received damaged products, please notify Branch within three days of receipt, in which case we will cover the return shipping fee for damaged items only. Damaged items can be returned for a full refund, or replaced under the Branch Warranty Policy.

Products that suffer from defects during their useable lifetime, as outlined in the Branch Warranty Policy, qualify for repair or replacement at no cost to the customer, inclusive of shipping costs. Please review the Branch Warranty Policy below for further details.

Any custom-made products (size or color) or products clearly marked as final sale on our website are not eligible for returns. All white glove delivery and installation fees are also non-refundable.

All refunds are transferred to the customer in the original form of payment, typically within 5-10 business days of our receipt of the returned furniture.  

Need to start a return? Visit our Return Portal and fill out our brief form. We'll get back to you ASAP with everything you need to know.

Warranty Policy

Branch believes in making great office furniture products which stand the test of time. The Branch Warranty provides two (2) to ten (10) year of warranty protection on new products purchased from Branch, except in certain instances, as indicated in our full policy. All warranty periods begin from the date of delivery.

Need to file a Warranty Claim? Visit our Warranty Portal and fill out our brief form. We'll get back to you ASAP with a proposed solution!

The Warranty

Our furniture is designed and manufactured to the highest standards, but things happen. We’ll happily repair or replace furniture which malfunctions or develops defects. Most of our furniture is covered for ten years, or nearly twice the length of a typical office lease.  

What’s Not Covered by The Warranty

  • Damage caused by any non-standard office activities;
  • Discoloration of materials caused by stains, soiling, inks, or dyes;  
  • Surface color changes or discolorations caused by light/sunlight exposure, heat exposure or aging;
  • Failure resulting from normal wear and tear;  
  • Textile pilling;  
  • Natural wood grain variations;
  • Damage caused by writing instruments or sharp objects;
  • Damage caused by loading furniture above its weight capacity;  
  • Damage caused by improper installation, except where installation was completed by Branch or a Branch authorized installation partner;
  • Items manufactured or branded by third parties, including computer monitors and keyboards;
  • Items that have been exposed to non-office environments (e.g. warehouse or outdoor exposure).
 

Warranty Length Exceptions

  • Ergonomic Chair: 7 year parts and components warranty
  • Bistro Chair, Daily Chair, Guest Chair, Task Chair: 5 year parts and components warranty
  • Elevate Chair: limited lifetime warranty from Eurotech. See here for details.
  • Cafe Chair: 2 year warranty
  • Fabrics (all furniture): 3 year warranty
  • Standing Desk motor and electrical components: 3 year warranty  
  • Branch Panels: 2 year warranty
  • Accessories and Peripherals: 1 year warranty

Branch Flex

If you're an enterprise customer furnishing a corporate office, many of our furniture items qualify for Branch’s first-of-its-kind Flex Program. We understand that moving is a headache, and companies rarely take their furniture with them. Disposing of used furniture is surprisingly expensive, and bad for the environment.

With Branch Flex, we'll retrieve used Branch furniture once you're done with it, and refurbish it for a second shot at life. If the furniture is in good condition, we'll even give you credit towards future purchases with Branch. Even if we don't offer credit, we’ll pick up old furniture for free, saving you thousands of dollars in disposal fees.  

Branch Flex only applies to Branch furniture purchased new, and is only available for qualified enterprise customers based in a Branch Service Area. Benching products, including our Quad Desk, Six Person Desk and Double Standing Desk are excluded from the Flex program, but we may be able to help with retrieval for an additional fee. Flex retrievals can be organized by reaching our customer service team at hello@branchfurniture.com 

Clyde Product Coverage

Branch has partnered with Clyde to offer supplementary product protection coverage for accidental damage to your Branch furniture. Clyde Protection Plans cover accidental damage from the time you receive delivery of your product, and may extend the Branch Warranty depending on the number of years you purchase and the warranty length for the product in question.

Clyde accident coverage is active starting on the day your product is delivered through the end of your contract. If the Branch Warranty expires during your contract period, the extended warranty begins on the day the Branch Warranty expires and ends on its expiration date.

Clyde plans may be canceled. Reimbursement will be prorated based on time remaining on the contract and reduced by value of any claims previously covered. A full refund is available if the cancellation is made within 30 days of purchase.

To file a claim on hiclyde.com, you have two options. You can log into your Clyde account, select the appropriate product, and click “File a Claim,” or you can file a claim as a guest by entering the Contract ID found in your confirmation email into the homepage on hiclyde.com. You’ll typically receive an update on your claim within 48-72 hours and can check in on the status of your claim in your Clyde account at any time.

Your Clyde plan doesn't cover products that are delivered damaged, cosmetic damage (like scratches) that don't affect your product's functionality, damage from the third-party installation of a product, and loss or theft. You can view the detailed Terms and Conditions of your plan here.