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Returns & Warranty

Rest easy with the Branch return and warranty policy, and enjoy unprecedented furniture flexibility as your team grows with our Flex program.


Return Policy

Don't love your new furniture? Before you make the decision to return, feel free to reach out to us on email or chat for a complimentary ergonomic consultation; it can take a little while to get used to your new work posture, and we'd love to help adjust your furniture for a better fit.

If you'd like to proceed with a return, most Branch products can be returned for a refund within 30 days of purchase, so long as they’re in new condition and in their original packaging.  

These returns are subject to a 20% restocking fee which will be deducted from your refund, and you're responsible for the cost of return shipping. If you’ve received damaged products, please notify Branch within three days of receipt, in which case we will cover the cost of return shipping and the restocking fee for damaged items only. Damaged items can be returned for a full refund, or replaced under the Branch Warranty Policy.

Any custom-made products (size or color) or products clearly marked as final sale on our website are not eligible for returns. All white glove delivery and installation fees are also non-refundable.

Products that suffer from defects during their useable lifetime, as outlined in the Branch Warranty Policy, qualify for repair or replacement at no cost to the customer, inclusive of shipping costs. Please review the Branch Warranty Policy below for further details.

All refunds are transferred to the customer in the original form of payment, typically within 5-10 business days of our receipt of the returned furniture.  

Returns and refunds can be organized by reaching out to our customer service team at hello@branchfurniture.com

Warranty Policy

Branch believes in making great office furniture products which stand the test of time. As such, Branch furniture purchases include ten (10) year warranty policies, except in certain instances, as indicated in our full policy. All warranty periods begin from the date of delivery.

The Warranty

Our furniture is designed and manufactured to the highest standards, but things happen. We’ll happily repair or replace furniture which malfunctions or develops defects. Most of our furniture is covered for ten years, or nearly twice the length of a typical office lease.  

What’s Not Covered by The Warranty

  • Damage caused by any non-standard office activities;
  • Discoloration of materials caused by stains, soiling, inks, or dyes;  
  • Surface color changes or discolorations caused by light/sunlight exposure or aging;
  • Failure resulting from normal wear and tear;  
  • Textile pilling;  
  • Natural wood grain variations;
  • Damage caused by writing instruments or sharp objects;
  • Damage caused by loading furniture above its weight capacity;  
  • Damage caused by improper installation, except where installation was completed by Branch or a Branch authorized installation partner;
  • Items manufactured or branded by third parties, including computer monitors and keyboards;
  • Items that have been exposed to non-office environments (e.g. warehouse or outdoor exposure).
 

Warranty Length Exceptions

  • Ergonomic Chair: 7 year parts and components warranty
  • Bistro Chair, Daily Chair, Guest Chair, Task Chair: 5 year parts and components warranty
  • Elevate Chair: limited lifetime warranty from Eurotech. See here for details.
  • Cafe Chair: 2 year warranty
  • Fabrics (all furniture): 3 year warranty
  • Standing Desk motor and electrical components: 3 year warranty  
  • Branch Panels: 2 year warranty
  • Accessories and Peripherals: 1 year warranty

Branch Flex

If you're an enterprise customer furnishing a corporate office, many of our furniture items qualify for Branch’s first-of-its-kind Flex Program. We understand that moving is a headache, and companies rarely take their furniture with them. Disposing of used furniture is surprisingly expensive, and bad for the environment.

With Branch Flex, we'll retrieve used Branch furniture once you're done with it, and refurbish it for a second shot at life. If the furniture is in good condition, we'll even give you credit towards future purchases with Branch. Even if we don't offer credit, we’ll pick up old furniture for free, saving you thousands of dollars in disposal fees.  

Branch Flex only applies to Branch furniture purchased new, and is only available for qualified enterprise customers based in a Branch Service Area. Benching products, including our Quad Desk, are excluded from the Flex program, but we may be able to help with retrieval for an additional fee. Flex retrievals can be organized by reaching our customer service team at hello@branchfurniture.com 

Clyde Product Coverage

Branch has partnered with Clyde to offer supplementary product protection coverage for accidental damage to your Branch furniture. Clyde Protection Plans cover accidental damage from the time you receive delivery of your product, and may extend the Branch Warranty depending on the number of years you purchase and the warranty length for the product in question.

Clyde accident coverage is active starting on the day your product is delivered through the end of your contract. If the Branch Warranty expires during your contract period, the extended warranty begins on the day the Branch Warranty expires and ends on its expiration date.

Clyde plans may be canceled. Reimbursement will be prorated based on time remaining on the contract and reduced by value of any claims previously covered. A full refund is available if the cancellation is made within 30 days of purchase.

To file a claim on hiclyde.com, you have two options. You can log into your Clyde account, select the appropriate product, and click “File a Claim,” or you can file a claim as a guest by entering the Contract ID found in your confirmation email into the homepage on hiclyde.com. You’ll typically receive an update on your claim within 48-72 hours and can check in on the status of your claim in your Clyde account at any time.

Your Clyde plan doesn't cover products that are delivered damaged, cosmetic damage (like scratches) that don't affect your product's functionality, damage from the third-party installation of a product, and loss or theft. You can view the detailed Terms and Conditions of your plan here.